Refund and Returns Policy

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Overview

At Kama International, we strive to provide premium quality sarees and excellent customer service.

Return Eligibility

Returns are only accepted if:

• You receive a damaged product
• A wrong item is delivered
• The product has a manufacturing defect

Return Request Timeline

Customers must contact us within 48 hours of delivery with:

• Order details
• Clear photos/videos
• Unboxing video (mandatory for claims)

Non-Returnable Items

The following products are not eligible for return:

• Customized or altered sarees
• Products purchased during sale/offer
• Used, washed, or damaged products after delivery
• Products without original packaging

Exchange Policy

Exchange requests are subject to stock availability.

Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be credited to the original payment method

Cancellation Policy

Orders can only be cancelled before dispatch.

Color Variation Disclaimer

Minor color differences may occur due to screen resolution, photography lighting, and fabric texture. Such variations will not be considered defects.

Contact Us

For return, refund, or exchange requests:

Email: kamainternational@gmail.com

Brand: Kama International

Location: Nai Haveli Chowk, Nathdwara, Rajasthan
Phone Number : 9521127111, 7220003067

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.